Symptom
When launch Desktop Agent, "Unable to access tenant URL server" error occurred.
If clicking on question mark as following, you can see warning "Health check failed with a server status code 12029 - A connection with the server could not be established."
From technical trace, you can see error as following:
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21/12/08 10:17:01:610 PID=xxxxxxxx TID=xxxxxxxx HealthCheckTenantURL: url tenant health check., URL = https://<xxx>.app.irpa.cfapps.<region>.hana.ondemand.com/api/health/v1/ping
21/12/08 10:17:01:720 PID=xxxxxxxx TID=xxxxxxxx CheckHTTPURLStatus : HttpSendRequest failed., URL = https://<xxx>.app.irpa.cfapps.<region>.hana.ondemand.com/api/health/v1/ping, WIN32ERR = 12029, STRING = A connection with the server could not be established.
21/12/08 10:17:01:735 PID=xxxxxxxx TID=xxxxxxxx CxStateSock::OnError : NotifyFrameWorkWithError Called, STRING = warning, STRING = RETRY_HEALTHCHECK_ON_FAILURE, STRING = Health check failed with returned 'code': 12029. Retry again later.
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Environment
- SAP Intelligent Robotic Process Automation
Product
Keywords
IRPA Desktop Agent, Unable to access tenant URL server, NotifyFrameWorkWithError Called, failed, version , KBA , CA-ML-IPA , IPA , Problem
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