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3133058 - "Unable to access tenant URL server" when launch IRPA Desktop Agent

Symptom

When launch Desktop Agent, "Unable to access tenant URL server" error occurred. 
If clicking on question mark as following, you can see warning "Health check failed with a server status code 12029 - A connection with the server could not be established."



From technical trace, you can see error as following:
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21/12/08 10:17:01:610 PID=xxxxxxxx TID=xxxxxxxx HealthCheckTenantURL: url tenant health check., URL = https://<xxx>.app.irpa.cfapps.<region>.hana.ondemand.com/api/health/v1/ping
21/12/08 10:17:01:720 PID=xxxxxxxx TID=xxxxxxxx CheckHTTPURLStatus : HttpSendRequest failed., URL = https://<xxx>.app.irpa.cfapps.<region>.hana.ondemand.com/api/health/v1/ping, WIN32ERR = 12029, STRING = A connection with the server could not be established.
21/12/08 10:17:01:735 PID=xxxxxxxx TID=xxxxxxxx CxStateSock::OnError : NotifyFrameWorkWithError Called, STRING = warning, STRING = RETRY_HEALTHCHECK_ON_FAILURE, STRING = Health check failed with returned 'code': 12029. Retry again later.
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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • SAP Intelligent Robotic Process Automation

Product

SAP Intelligent Robotic Process Automation 1.0

Keywords

IRPA Desktop Agent, Unable to access tenant URL server, NotifyFrameWorkWithError Called, failed, version , KBA , CA-ML-IPA , IPA , Problem

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