SAP Knowledge Base Article - Public

3133927 - [Onboarding] Multiple entries of HR manager and matrix manager are present on the people profile page for Internal Hires


We have observed that multiple HR manager and Matrix manager are present on the people profile page after internal hire via RCM


SAP SuccessFactors Onboarding

Reproducing the Issue

1. Initiate onboarding for an external user.
2. Add HR Manager and Matrix manage value while adding a new employee.
3. Map the same Hiring manager and Matrix manage in R2H tool (value and reltype should be the same )
4. Create crossboarding for the same candidate
5. People profile page have two HR manager and two Matrix manager information.


  • This is a known issue which is being worked upon by our Engineering Team.



  • Use Job relationship Import to clean up duplicate entries.
  1. Build Integration centre report to know Duplication Job relationships for Crossboardee
  2. Run Job relationship Import to clean data
  • Manual deletion of  duplicate Job relationships from Employee Profile on/after start date internal hire. 

Permanent Fix:

  • KBA will be updated with the fix date.

See Also


Crossboarding, Matrix Manager, Hiring Manager, Employee Profile , KBA , LOD-SF-OBX-XBD , Crossboarding , Known Error


SAP SuccessFactors Onboarding 2111