Symptom
Scenario 1:
The following error page can be seen
Proxy Error
The proxy server received an invalid response from an upstream server
The proxy server could not handle the request
Reason: Error reading from remote server
This can happen:
- While executing Impex in HAC
- When accessing the store
- When accessing Backoffice
Scenario 2:
In Dynatrace you can see those failed 502 traces have long response time > 1min
when checking the log you see the error similar to:
[proxy_http:error] [pid 144717:tid 139768065645368] (70007)The timeout specified has expired: [client 44.201.212.46:52692] AH01102: error reading status line from remote server xx.xx.xx.xx:8081
[proxy:error] [pid 144717:tid 139768065645368] [client 44.201.212.46:52692] AH00898: Error reading from remote server returned by /rest/v2/xxx/xxx
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Commerce Cloud
Product
Keywords
Proxy Timeout, Error reading from remote server, proxy server, commerce, cloud, ccv2, response, request , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem
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