Symptom
While executing an ImpEx in HAC, accessing an Website/Storefront or Backoffice an error screen with below message appears:
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Proxy Error
The proxy server received an invalid response from an upstream server
The proxy server could not handle the request
Reason: Error reading from remote server
In other scenarios, in Dynatrace you can see requests with response code 502 traces failing around a specific time (e.g.: 1 minute, 10 minutes) and when checking the logs at the same timeframe, the following can be found:
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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Commerce
- SAP Commerce Cloud
Product
Keywords
Proxy Timeout, Error reading from remote server, proxy server, hybris, ccv2, response, request, 502, timing out , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem
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