3134294 - Users can't login to the backoffice due to java.lang.StackOverflowError

Users can't login to the backoffice because of a 500 Error

Logs from backoffice pod show a problem with recursive call where stackoverflow error is thrown.

Backoffice was returning 500 after logging with following error in the logs:

{"origin":"catalina","timeMillis":1640100920155,
"thread":"hybrisHTTP33","level":"SEVERE",
"loggerName":"org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/backoffice].[zkLoader]",
"threadId":146,"threadPriority":5,
"message":"Servlet.service() du Servlet [zkLoader] dans le contexte au chemin [/backoffice] a retourné une exception [L'exécution de la servlet a lancé une exception] avec la cause",
"contextMap":{"sourceClassName":"org.apache.catalina.core.StandardWrapperValve","sourceMethodName":"invoke"},
"thrown":{"localizedMessage":"","message":"","name":"java.lang.StackOverflowError",
"extendedStackTrace":[{"class":"java.lang.ThreadLocal$ThreadLocalMap",
"method":"getEntry","file":"ThreadLocal.java","line":439},
{"class":"java.lang.ThreadLocal","method":"get","file":"ThreadLocal.java","line":165},
{"class":"com.sun.xml.bind.v2.runtime.Coordinator",
"method":"pushCoordinator","file":"Coordinator.java","line":94},{"class":"com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallingContext",
"method":"startElement","file":"UnmarshallingContext.java","line":524},{"class":"com.sun.xml.bind.v2.runtime.unmarshaller.InterningXmlVisitor",
"method":"startElement","file":"InterningXmlVisitor.java","line":45},{"class":"com.sun.xml.bind.v2.runtime.unmarshaller.SAXConnector",
"method":"startElement","file":"SAXConnector.java","line":138},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":214},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":251},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":220},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":251},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":220},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":251},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":220},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":251},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",
"method":"visit","file":"DOMScanner.java","line":220},{"class":"com.sun.xml.bind.unmarshaller.DOMScanner",

...

SAP Commerce 1905

Backoffice java.lang.StackOverflowError 500 error , KBA , CEC-COM-CPS , SAP Commerce , Problem