SAP Knowledge Base Article - Public

3134366 - [Onboarding] Recommended links notification has been sent before task completion

Symptom

  • E-mails for the following tasks are triggered when the start date is changed:
    (Welcome Message, Buddy Assigned, Recommend Links, Prepare for Day One and Where To Go)

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Initiate Onboarding for a candidate
2. The Tasks are incomplete and Change the start date for the candidate. E-mails for the following tasks are triggered: 
(Welcome Message, Buddy Assigned, Recommend Links, Prepare for Day One and Where To Go)

Cause

  • The issue is due to the fact that there is no Onboarding restart rule configured on Onboarding Process object, to restart onboarding process on start date change.

  • If the start date is changed, the whole onboarding process needs to get restarted. So that any tasks before start date change should get cancelled and new tasks get created.

  • In this case the old onboarding activities tasks like "Welcome Message, Buddy Assigned, Recommend People, Recommend Links, Prepare for Day One and Where To Go" were not cancelled and so when the start date is changed, the same tasks are being updated and emails related to these updates are being triggered.

Resolution

  • Please configure onboarding restart rule for the application to provided expected behavior

 

 

Keywords

Onboarding restart, Notification, Email triggered again, Task email , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

Product

SAP SuccessFactors Onboarding 2111