SAP Knowledge Base Article - Public

3134588 - Employees are not available for Delegation


You are trying to assign an Employee for Delegation. But, the Employee is not available in the Delegation Screen.


SAP Cloud for Customer

Reproducing the Issue

  • Go to Administrator -> Delegates
  • Click Create and check the Employee F4 help, you are unable to see the required Employee


The Delegates feature will work only for employees which have a business role assignment.
Therefore, it will not work for users who has a manual WoC assignment.
To reflect this, the value help filters out all those users which do NOT have a business-role assignment.


Assingn a Business Role to the Business User of the Employee.

Steps :

  • Go to Administrator -> Business Users
  • Search for the relevant Employee and then Click Edit -> Access Rights.
  • Go to the Business Role Assignment Tab and then assign any business role to the Employee.


Employee, Delegate, Business Role , KBA , LOD-CRM-EMP , Employee , Problem


SAP Cloud for Customer add-ins all versions