SAP Knowledge Base Article - Public

3135011 - E-Mail Message Size Increased to a max of 35 megabytes

Symptom

  • As of release 2111, the e-mail communication channels now allow total size for inbound and outbound e-mail messages up to 35 megabytes.
  • Attachments that exceed this limit are still not processed and are removed

Environment

SAP Cloud for Customer

Reproducing the Issue

  • Send of receive e-mails where a single attachment is greater than 20 megabytes
  • Send or receive e-mails where the total e-mail size exceeds 35 megabytes

Cause

Common misconception

Resolution

  • The system works as designed if:
    1. the total size of the e-mail exceeds the max of 35 megabytes; then the system will not process the e-mail as the max capacity was reached
    2. the max capacity for single attachment is still 20 megabytes, which mean that if the attachment is 21 megabytes, the attachment will not be processed
  • The size of the entire e-mail message, including the content, inline images (if any), and any attachments can be up to, but not exceed 35 MB.

See Also

Keywords

E-mail, size, limit, Service , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , Problem

Product

SAP Cloud for Customer core applications 2111