SAP Knowledge Base Article - Public

3135077 - To-Do tasks upgrade on Upgrade Center keep showing "In Progress" status

Symptom

To-Do tasks upgrade on Upgrade Center keep showing "In Progress" status for a long time

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center;
  2. Navigate to Upgrade Center;
  3. Click on View Recently Completed Upgrades link;
  4. See that To-Do tasks upgrade keep showing "In Progress" status.

Cause

Jobs for some categories were scheduled to migrate all the data as part of Upgrade Center action but one or more of them has failed due to infrastructure issues.

Resolution

Open a new support ticket in order to SAP Support raise an Engineering ticket.

See Also

2662870 - Report Centre Upgrade Stuck in Progress

Keywords

Upgrade, Upgrade Center, In Progress, Stuck, Failure, EAS-33715 , KBA , LOD-SF-PLT-UGC , Upgrade Center , Known Error

Product

SAP SuccessFactors HXM Core 2111