Symptom
Candidate is not able to properly view Custom Data Collection.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in as the Onboardee
- Click on Additional Onboarding Task on Home Page Card
- The added custom data collection is not showing/ fields are not appearing.
Cause
Cause 1: RBP Permission is not correctly provided.
Cause 2: mdfSystemExternalUserVisibility is set as None
Cause 3: In Onboarding data collection configuration, the added custom data collection is not included on the list.
Resolution
Solution 1: RBP Permission is not provided correctly
- Go to Permission roles > Select the External Onboarding User
- Click on Permissions > Onboarding or Offboarding Object Permission
-
Onboarding data collection configuration / Onboarding data collection user configuration ensure to grant View and Edit.
- Then search for the configured object name, ensure to grant View and Edit.
Solution 2: mdfSystemExternalUserVisibility is set as "Not Visible"
- Go to Admin Center > Configure Object Definition
- Object Definition > Search for the added custom data collection
- Click on Take action > Scroll down to mdfSystemExternalUserVisibility
- Click on Details > change Visibility to "Read only" or "Editable"
Obs: If not maintained here, the visibility should be maintain via Rule.
Solution 3: In Onboarding data collection configuration, the added custom data collection is not included on the list
- Go to Manage Data
- Search for "Onboarding data collection configuration"
- Add the missing custom data collection
See Also
2921166 - Custom data collection - Offboarding
2936487 - Custom data collection step is being skipped - Onboarding
Keywords
additional, custom, data, collection, don't, do not, not, appear, visible, candidate, cannot, view, field, blank, Onboarding, OBX, CDC , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem