SAP Knowledge Base Article - Public

3135637 - How to reinitiate background check for request rejected by the background check vendor


Post the successful initiation of background check  how reinitiate the background check after correcting the data in the vendor side?

User has initiated background check from recruiting module and the request is submitted from SF to the vendor.The System prompted background initiated successfully. However, due to the user information submitted  does not match, it failed to trigger the background check result.Data issue in SF is fixed  and want to initiate the background check from SF again.


SAP SuccessFactors Recruiting Management


If the Background check is initiated successfully , it cannot be reinitiated.

Workaround : 

Ask the candidate to withdraw the application and ask them to reapply.


Background check Initiation , KBA , LOD-SF-RCM-BCI , Background Check , Problem


SAP SuccessFactors Recruiting all versions