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3135664 - SuccessFactors App crashes when accessing Org Chart people search feature on Android 2112 release on offline mode

Symptom

  • On iOS App, no issues happen and it is not impacted.
  • On Android App, the engineering team identified a crash happening on the Org Chart people search feature in Android 2112 for SuccessFactors app when accessing on offline mode;
    • Apps updated on December prior to December 29th, might face issue described above;
    • Apps updated after December 29th, could face issues (no date loaded) if user is accessing Org-chart on offline mode as side-effect to previous issue solution. (see workaround on resolution) 


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Environment

 SAP SuccessFactors Android App

Product

SAP SuccessFactors Mobile all versions

Keywords

 Android Org-chart crash empty. , KBA , LOD-SF-PLT-MOB , Mobile Issues , Known Error

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