SAP Knowledge Base Article - Public

3135674 - [Onboarding] Restart Notification not triggering to Recipients

Symptom

  • Restart notification not triggering to the recipients

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Complete New hire data review for the candidate
  • Restart the Task
  • The Restart Notification is not triggered

Cause

  • The admin user and the BPE service user does not have following permission Manage Instance Synchronization >> Sync MDF Picklists

Resolution

  • Make sure that the BPE service user is active 
  • Provide the following permission:
  • Manage Instance Synchronization >> Sync MDF Picklists

Keywords

Email Notification not sent, Not triggering, Restart Notification, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2111