SAP Knowledge Base Article - Preview

3135832 - HomePage URL redirected to SSO login for External Users - Onboarding

Symptom

If IAS is enabled with SSO login, then HomePage URL will be redirected to SSO login instead of BizX login and that will result in issue for External user if they are provided with HomePage login URL.

This is the error:

User account "ABC" from identity provider "ABCDE" does not exist in tenant 'XYZ' and cannot access the application 'www.successfactors.com/XYZ' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Onboarding, SSO, redirected, External users, Homepage, email, error, account, microsoft, azure , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

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