3135832 - HomePage URL redirected to SSO login for External Users - Onboarding

If IAS is enabled with SSO login, then HomePage URL will be redirected to SSO login instead of BizX login and that will result in issue for External user if they are provided with HomePage login URL.

This is the error:

User account "ABC" from identity provider "ABCDE" does not exist in tenant 'XYZ' and cannot access the application 'www.successfactors.com/XYZ' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."

SAP SuccessFactors Onboarding

IAS is enabled with SSO login, then HomePage URL will be redirected to SSO login instead of BizX login

Workaround:

For external url login there is additional parameters need to be added to support external login:

1. Modify Nudge Email Template like below:

Create one custom hyper link and add URL as below:

[[HOME_PAGE]]&pm_product_name=ONB

2. As part of final mail, it will look like below and hyperlink will be resolved to support external user login:

Sample:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Onboarding, SSO, redirected, External users, Homepage, email, error, account, microsoft, azure , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem