Symptom
Approvals are not rechecked when extension fields are filled up with values in supplier invoice
or
Though extension field is filled up the Supplier invoice still goes for approval
Environment
SAP Business ByDesign
Reproducing the Issue
Prerequisites
1.Create extension field.
2.Approvals conditions are set such that invoice goes for approval if extension field is empty.
Steps to reproduce:
Invoice 1 created without values in extension field thus as expected it goes for approval
Invoice 2 enter values in extension field but it is still going for approval wrongly
also if you invoice 1 and enter the values for extension fields but it is still going for approval wrongly.
Cause
currently system is developed where supplier invoices don't support this extension field values for triggering approvals.
if you take same example for Goods receipts you will see that its works as expected. so the issue exist in Supplier invoice but that is the way system was developed from the beginning
Resolution
Kindly ask your partners to help fix the issue in supplier invoice approvals.
Keywords
why approval, wrongly approver , KBA , SRD-SRM-SI , Supplier Invoicing , Problem