Symptom
When creating a new solution order and adding a sales item at the item level, an error message is displayed after pressing Enter: "Ship-To Party/ServiceRecipient & has a sales area dependent order block (&)".
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Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
1. Go to the "Manage Solution Orders" app
2. Create a new solution order:
3. Enter the respective customer:
4. Enter the respective sales item, for example:
5. Message is displayed: "Ship-To Party/ServiceRecipient & has a sales area dependent order block (&)"
Cause
Sales Block is set for the respective customer master data in the "Maintain Business Partner" app:
Resolution
This is the standard system behavior. Solution orders are a collective document where each item contains follow-up document. When adding a sales item to a solution order, a follow-up sales order will be generated and this is not possible when, for example, the respective customer has a sales block set.
See Also
Keywords
solution order, 4GT, sales area dependent, order block, sales area, customer, sales block, sales order block, has a sales area dependent order block, F4615, manage solution orders, sales item, Ship-To Party, ServiceRecipient , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem
Product
Attachments
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