SAP Knowledge Base Article - Public

3136890 - Reschedule Interview option for a Candidate in the External Career Site


How can a Candidate reschedule an interview in the External Career Site? 

How to make "Reschedule" option available to a Candidate in the External Career Site? 


SAP SuccessFactors Recruiting Management


In order for a Candidate to be able to reschedule an interview, please see below prerequisites:

  • Ensure that the email trigger "Booked Interview Reschedule Email to Candidate" is enabled and configured in all languages
  • Ensure only supported tokens are used in the email template associated to the trigger "Booked Interview Reschedule Email to Candidate"

Then as an Interview Organizer, carry out below steps:

  1. Add one (or more) Interviewer in Interview Scheduling
  2. Click on "Find Availability"
  3. In the calendar grid at the bottom of the page, select at least 2 time slots from those available
  4. Send the email to the candidate
  5. The candidate now has to options: "Select" and "Decline"
  6. Candidate clicks on "Select"
  7. Candidate selects 1 time slot and saves the changes, booking that time slot for the interview
  8. After that "Reschedule" will be visible to the candidate 

Note: Candidates can’t cancel or reschedule a confirmed interview within 24 hours of the scheduled interview time.

See Also

Interview Scheduling - Candidate View


Reschedule, Interview, Candidate , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To


SAP SuccessFactors Recruiting all versions