SAP Knowledge Base Article - Public

3137096 - Why are There Two Options for Preview of Customer Invoice Request


You want to check the Preview of an Invoice Request but you notice that there are 2 options to open the Preview and would like to know why there are two options.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view. 
  3. Select any Invoice Request.
  4. Click on the Preview button.
  5. Instead of the Preview PDF opening like for other documents e.g. Customer Invoice, the window Preview Customer Invoice opens and you can see that there are two hyperlinks that will open the Preview PDF:
    Invoice Type and Invoice Request ID


The reason for an intermediate step in the Invoice Request is due to the fact that when a preview is performed on an Invoice Request, an Invoice creation is simulated in the backend. Hence, it is possible that a single Invoice Request can be split into multiple invoices, which then will be listed in the table in the window Preview Customer Invoice and you can click on each Invoice to see the Preview of the different invoices.


This is the expected system design.


Preview; Invoice Request; Hyperlink; Invoice Type; Invoice Request ID , KBA , SRD-CRM-INV , Customer Invoicing , AP-CI-CIR , Customer Invoice Request , Problem


SAP Business ByDesign all versions