SAP Knowledge Base Article - Public

3137146 - External item not reflecting in Order management

Symptom

After Recording Learning for an External Item which has Cost details a Order number for the record does not appear in Order Management.

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Access Learning Admin>Manage User Learning>Add Learning History with Finance>
  2. Select External Item and Enter the required fields including Default Price
  3. Add User and confirm.
  4. Once created then go to Finance>Financial Transactions and search for this transaction and you will see no ORD Number for that transaction 

Resolution

Product Management have advised that this is currently expected behaviour of the system:

Essentially no financial functionality is supported for an Item with classification External Course as the expectation is that payment is arranged directly with the OCN vendor.

See Also

2416242 - LMS Commerce - Knowledge Support and Tips

How Orders and Transactions Fit Together - SAP Help
SAP SuccessFactors Learning Orders - SAP Help Portal

Keywords

External,Order,Management,Commerce,Finance,Financial,Transactions,Item , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

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