Symptom
After Recording Learning for an External Item which has Cost details a Order number for the record does not appear in Order Management.
Environment
SAP SuccessFactors Learning - All Supported Versions
Reproducing the Issue
- Access Learning Admin>Manage User Learning>Add Learning History with Finance>
- Select External Item and Enter the required fields including Default Price
- Add User and confirm.
- Once created then go to Finance>Financial Transactions and search for this transaction and you will see no ORD Number for that transaction
Resolution
Product Management have advised that this is currently expected behaviour of the system:
Essentially no financial functionality is supported for an Item with classification External Course as the expectation is that payment is arranged directly with the OCN vendor.
See Also
Keywords
External,Order,Management,Commerce,Finance,Financial,Transactions,Item , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , Problem
Product
Attachments
image.png |