SAP Knowledge Base Article - Public

3137384 - [Onboarding]Payment Information Disappearing

Symptom

Payment information entered during onboarding process is disappearing and it is not pushing to personal data collection step. The account number and other details entered disappear if saved as drafts and the New Hire Data Review step is loaded again.

Environment

SAP SuccessFactors Onboarding

Cause

The PaymentInformation config UI has been incorrectly configured resulting in the issue.

It is mandatory to include the PaymentInformationDetail associated object in the config UI as below:

Resolution

Kindly adhere to the implementation steps enlisted below for all payment related fields since without it all other field level validations would not work.

https://help.sap.com/viewer/5c4857518a8d48099172fd69de81e2c7/2111/en-US/4935453d31c542c3b4ae4eb3838e8f75.html

Keywords

Payment information, Config UI, payment information details. , KBA , LOD-SF-OBX-DC , Personal Data Collection , Bug Filed

Product

SAP SuccessFactors Onboarding 2111