SAP Knowledge Base Article - Public

3137510 - Candidate not able to complete New Employee Step - Onboarding 1.0


A candidate is getting an error while trying to sign the document electronically. The error states "Please return to the homepage to continue accessing your account. If error still appears close the browser and re-start Onboarding. Error timestamp [timestamp] ."


SAP SuccessFactors Onboarding 1.0


It is a rare issue of integration between ONB and DocuSign (network issue). 


To solve this candidate need to have the step restarted and the form related need to be deleted.

After initiating the step again the form will be generated and will be available to sign.

Customers can restart the step but SAP Support intervention is needed to delete the form. Please raise a ticket providing the company and candidate details.


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SAP SuccessFactors Onboarding all versions