3137878 - When exporting files from one tenant to another using File System option not all subfolders are exported in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

The following behavior occurs in SAP Analytics Cloud (SAC):

• When importing the folder containing stories and Models with the overwrite option, files are not overwritten. The import is shown as successful, but the files are not copied in the destination folder.
• When exporting files from one tenant to another, not all subfolders are exported into TGZ file.

• SAP Analytics Cloud (Enterprise) 2021.20

1. Tenant 1 and Tenant 2 contain the identical folders with identical folder structure. Folder is placed in the Public folder.
2. Log into the Tenant 1.
3. Export the folder containing the subfolders.
4. Notice that the size of the exported TGZ file is small, appx.5 MB.
5. Import the TG file into Tenant 2, which contains the folder  and subfolders with the same name.
6. Select the Overwrite option, get pop up: Existing objects will be overwritten if their names are identical to objects selected for import.
7. Observe that in the Files it's shown that the folder is updated, however subfolders are not.
8. Export one of the subfolders from Tenant 1, observe that the exported TGZ file is much bigger than the first TGZ file, appx. 250 MB.
9. Import the bigger TGZ file into the tenant, observe that the subfolder file is not updated.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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