SAP Knowledge Base Article - Public

3138010 - The Sales Order Field Within Ticket is Always Editable


After setting a Ticket to Closed, you have noticed that the Sales Order header field is still editable


SAP Cloud for Customer


This is an expected behavior, based on the feature original design. This happens because the users might miss to associate the Ticket to the Sales Order before closing the ticket, or associate the Ticket to the wrong Sales Order. With this feature user can associate the ticket to the Sales Order even after it closed just in case they forget to add it in the initial stage.


Association; Information; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions