3138030 - Survey Screen Closing Automatically When Moving Between Facets

When opening a Survey (e.g within a Ticket or Visit), if you click on a different facet, the Survey is closed.

SAP Cloud for Customer

1. Open a Business Object (e.g Tickets).
2. Go to the Survey facet.
3. Open a Survey, now select a different facet. The Survey is automatically closed.

This is the current system behavior. The Survey object is directly linked to the Survey facet. If the Survey facet is closed, then the Survey object is also closed.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions