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SAP Knowledge Base Article - PreviewSymptom
You perform the configuration for the integration between C4C and S4HANA with SCP, but in the configuration for Customer support the check for External Order Service column do not appear.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Integration ; Service Order ; Service Cloud ; S/4 / S/4 HANA ; HANA Cloud, Communication arrangement, External Service Order , KBA , LOD-CRM-SRP , Service Request Processing , How To
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