Symptom
In a service order, the requested start/end times change between processing modes.
Environment
SAP S/4HANA Cloud Public Edition
Cause
'Display' mode uses the FIORI UI, 'Edit' mode uses Web UI technology. There is a variation in how the timezone is used between the two different technologies. This can result in the time for the requested start and end in the service order appearing different.
Resolution
The system behavior is known to SAP and discussions are ongoing.
Any changes to the existing behavior will be updated within the cloud release notes.
See Also
3752919 - How to configure user-specific date and time for service transactions - SAP S/4HANA Cloud Public Edition
Keywords
UTC, time zone, actual time, TIMEZONE_FROM, SRV, SRV_CUST_END, SRV_CUST_BEG, CRMS4_SRV_CUST_BEG_TSTMP, IV_TIMESTAMP, CRMS4D_SERV_H , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , CRM-S4-SRV-SVO , S4CRM: Service Order , How To
SAP Knowledge Base Article - Public