3138418 - Requested start and requested end times are displayed differently depending on whether edit or display mode is selected in the service order

Symptom

In a service order, the requested start/end times change between processing modes.

Environment

Service Management (CRM)
SAP S/4HANA Cloud All versions

Cause

'Display' mode uses the FIORI UI, 'Edit' mode uses Web UI technology. There is a variation in how the timezone is used between the two different technologies. This can result in the time for the requested start and end in the service order appearing different.

Resolution

The system behavior is known to SAP and discussions are ongoing.
Any changes to the existing behavior will be updated within the cloud release notes.

Keywords

UTC, time zone, actual time, TIMEZONE_FROM, SRV, SRV_CUST_END, SRV_CUST_BEG, CRMS4_SRV_CUST_BEG_TSTMP, IV_TIMESTAMP, CRMS4D_SERV_H , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , How To

Product

SAP S/4HANA Cloud Public Edition all versions