Symptom
- How to reset an external candidate's password?
- How to unlock an external candidate?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Resolution
Both resetting a candidate's password and unlocking them can be done through the Manage Password Policy page in Admin Center.
It will be required to search for the candidate in question in each area's text box, then click on the entry that represents the candidate to prompt a password reset.
For unlocking the users, the same process is required, and then click on the button "Reactivate User Account" to unlock the candidate.
Keywords
candidate, profile, locked, lock, password, unlock, reset, policy, manage, external. , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To