SAP Knowledge Base Article - Public

3138654 - Intelligent Services Center (ISC): Custom event creation and updating the existing event


You wish to know whether it is possible to create a custom event and update the existing one in Intelligent Services Center (ISC).



  • SAP SuccessFactors HXM Suite
  • Intelligent Services Center
  • Integration Center


Reproducing the Issue

If you navigate to the Intelligent Services Center (ISC) tool there is no option to create a custom event at the moment.

Selecting an existing event doesn’t allow you to change its name either.



This option is currently not available.

If this feature is important for your requirements, you can submit an Enhancement Request on the community where you may have this put on the road map for a future release.

Please see the KBA attached below for further details on logging an Integration Enhancement Request: 




ISC tool can provide various options that are described in our guide bellow: 



Intelligent Services Center, ISC, event, custom event, even name change , KBA , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , LOD-SF-INT , Integrations , LOD-SF-INT-INC , Integration Center , LOD-SF-PLT-ISC , Intelligent Services , Problem


SAP SuccessFactors HXM Suite all versions