SAP Knowledge Base Article - Public

3139004 - Unable to upload supporting documents for US I9 Section 2 List B and C - Onboarding

Symptom

  • Add attachment missing for I-9 Section 2, List B and C

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Go to the Onboarding Dashboard
  3. Search for the affected candidates
  4. View Details and Start the Compliance section 2
  5. See that there is no option to upload documents for List B and C documents.

Cause

As per the confirmation from the Product Management Team, this is the system working behavior.

Resolution

  • List B and C attach option will not be asked during US I9 Section 2.
  • Whereas in case of List A document, if an employee presents a U.S. Passport or Passport Card as the verification document, then the copy of that document will be asked to be uploaded to keep it with the Form I-9.
  • The Hiring Managers will be asked to upload documents for List B and C during the Everify step.

Keywords

US I9 Section 2, I9, Compliance, List B and C, Everify, Upload document, Onboarding, Onboarding 2.0, OBX, ONB 2.0 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2111