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3139263 - "Unknown error occurred" when saving SAP Universe Connection

Symptom

  • When importing an SAP Universe Connection into SAP Analytics Cloud, the following error occurs when saving the SAP Universe Connection:
    Unknown error occurred.
    Correlation ID: xxxxx
  • The following error may be seen in the Tomcat logs of the Cloud Agent
    com.sap.fpa.cloud.rest.unx.DSLException
    INFO: ERROR_INITIALIZING_DSL_SERVICE
    java.lang.IllegalArgumentException: com.businessobjects.dsl.services.workspace.impl.WorkspaceException: Query script generation failed. See your BusinessObjects administrator. Unable to retrieve network layer aliases : com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Unable to find servers in CMS <HOST>:6400 and cluster @<HOST>:6400 with kind pjs and service CS_CORBA_NetworkLayer. All such servers could be down or disabled by the administrator. (FWM 01014)
    cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS <HOST>:6400 and cluster @<HOST>:6400 with kind pjs and service CS_CORBA_NetworkLayer. All such servers could be down or disabled by the administrator. (FWM 01014)
    detail:Unable to find servers in CMS <HOST>:6400 and cluster @<HOST>:6400 with kind pjs and service CS_CORBA_NetworkLayer. All such servers could be down or disabled by the administrator. (FWM 01014) (IES 00013)


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Environment

  • SAP Analytics Cloud (SAC)
  • SAP Universe Connection (import)
  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Windows
  • Linux / Unix 

Product

SAP Analytics Cloud all versions ; SAP BusinessObjects Business Intelligence platform all versions

Keywords

KBA , LOD-ANA-AQU-UNV , SAC Acquiring Data Universe , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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