3139486 - Ticket Item Not Getting Determined

You have assigned a Contract to the Ticket, however when adding Items, the Contract is not getting automatically determined.

SAP Cloud for Customer

A possible cause for this behavior is that the Item has more than one contract applicable.

You can check that by selecting the Line Item and clicking on More > Redetermine Contract. Then, the system runs the logic once more and tells you if something went wrong.

In this case, the message will be "Please assign contract item manually. 2 applicable contract item(s) found for item"

Please review your Contract setup in order to have only one Contract applicable to each Item.

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