SAP Knowledge Base Article - Public

3139492 - SFTP Connection failed for Canvas Report

Symptom

When trying to schedule a report Canvas via SFTP Test Connection Fails

"Test FTP Connection Failed"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • Canvas Report
  • Report Center

Reproducing the Issue

  1. Login to instance
  2. Proceed to Report Center
  3. Create new schedule for Canvas report with destination SFTP
  4. Input SFTP Credentials
  5. Test for connection
  6. Connection Fails

Cause

SFTP Configuration within Canvas Admin is missing

Resolution

  1. Go to any Canvas report or go to View Schedules > Legacy Report Distributor
  2. Click the Admin link at the top right
  3. Click on "SFTP Configuration"
  4. Input proper SFTP Credentials
  5. Save
  6. Go back to Report Center schedules and try to set up the schedule again.  Connection should be successful now

See Also

SFTP Setup Report Distributor

How to Schedule and Use the Report Distributor in SuccessFactors

Keywords

Report Distributor, SFTP, FTP, Report Designer, Reporting, Connection Failed, Test Connection , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HXM Core 2111