SAP Knowledge Base Article - Public

3139492 - SFTP Connection failed for Canvas Report


When trying to schedule a report Canvas via SFTP Test Connection Fails

"Test FTP Connection Failed"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors HXM Suite
  • Canvas Report
  • Report Center

Reproducing the Issue

  1. Login to instance
  2. Proceed to Report Center
  3. Create new schedule for Canvas report with destination SFTP
  4. Input SFTP Credentials
  5. Test for connection
  6. Connection Fails


SFTP Configuration within Canvas Admin is missing


  1. Go to any Canvas report or go to View Schedules > Legacy Report Distributor
  2. Click the Admin link at the top right
  3. Click on "SFTP Configuration"
  4. Input proper SFTP Credentials
  5. Save
  6. Go back to Report Center schedules and try to set up the schedule again.  Connection should be successful now

See Also

SFTP Setup Report Distributor

How to Schedule and Use the Report Distributor in SuccessFactors


Report Distributor, SFTP, FTP, Report Designer, Reporting, Connection Failed, Test Connection , KBA , LOD-SF-ANA-RCT , Report Centre , Problem


SAP SuccessFactors HXM Core 2111