SAP Knowledge Base Article - Public

3139877 - Original Document Attachment not Visible to Approver After Supplier Invoice Approval

Symptom

As an approver, you have approved the supplier invoice task which has original document attchment. However after the approval, when you open the closed tasks, the original document is not visible.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Managing my Area work center
  2. Go to the Approval View and select Closed Tasks
  3. Select the relevant Supplier Invoice Approval Task
  4. You can see that no Original Attachment found

Cause

System is working as expected. When approver go to Closed Tasks under Managing my Area, at the bottom approver can see original attachment on the bottom of the screen it self. So when you Edit the closed tasks, original document attachment will not be visible. The reason is, the attachment was added in the supplier invoice document and not in the approval task. Since there is no attachment added in the approval task, it is not visible to approvers for closed tasks.

Resolution

Approvers can still see the original document attachment at the bottom of the screen. You can go to;

  1. Go to the Managing my Area work center
  2. Go to the Approval View and select Closed Tasks
  3. Select the relevant Supplier Invoice Approval Task
  4. At the bottom you can see the attachment

Keywords

Original Document Attachment not Visible to Approver; Original document attachment; Closed tasks , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP BUSINESS BYDESIGN 2111 ; SAP Business ByDesign 2022