SAP Knowledge Base Article - Public

3139907 - Ask HR: Closed tickets available for display


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You wish to understand if closed tickets are available to display in the Ask HR application 


SAP SuccessFactors Ask HR


Expected behavior


Are closed tickets are hidden by default. The following message will be displayed in the application (All "Closed" tickets are hidden. View them by enabling the filter or by using the search option):

To enable, make sure to go to Settings and activate all Statuses:

Please note, closed tickets are not meant to be deleted. This is expected behavior.


closed tickets, closed, V2, Ask HR, AskHR, display, upgrade , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , How To


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM suite all versions


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