SAP Knowledge Base Article - Public

3139942 - Default Value of Division and Distribution Channel Disappear on Quick Create Screen Of An Account Or Individual Customer


Rule defined to determine division and distribution channel on quick create screen for an account and individual customer disappears.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite : User has defined rules to predetermine division and distribution channel while creating an Account or Individual Customer.

  1. Navigate to Customer work center.

  2. Go to Account or Individual work center view.

  3. Click in + icon to create an account/ individual customer.

  4. Distribution channel and division are prefilled and are defaulted to "Master Data".

  5. Enter text in any field like sales organization, name and press enter.

  6. Prefilled default values of Distribution channel , division disappear.


Rule Only apply before entries are made on creation of an Account or Individual Customer.

Once value is entered in any field on Quick Create screen of an account or Individual Customer, default value for fields like Distribution Channel or Division disappear.


This is known limitation.


Default Values of Division and Distribution Channel, Account, Individual Customer,  Rules,  Only Apply , KBA , default values of division, distribution , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions