SAP Knowledge Base Article - Public

3140000 - Employee Does not Appear in the Direct Approvers List of the Customer Invoice Approval Process


You are creating an approval process for Customer Invoice with the work distribution rule Direct Approvers, however the employees name is not available for selection in the list of Direct Approvers work distribution.


Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management Work Center.
  2. Select the Task Distribution view and the Approval Process sub view.
  3. Select the Default approval process for Customer Invoice.
  4. Click on the Copy button.
  5. In the Work Distribution field select Direct Approvers from the drop down list.
  6. Click on the Edit button.
  7. The employee ABC is not available for selection in the list for the Direct Approver (ABC represents the name of the employee).


The employee ABC is not visible in the list of Direct Approvers because for this user to perform the task execution, the user needs to have write permission for the work center view MMA_CUSTOMERINVOICING from where the permissions for the required task execution is granted. If the user does not have this work center view assigned or this work center view has only Read Access and no Write Access, the user is not displayed as one of the probable persons who can participate in the approval process as Direct Approver.


You can assign the work center view MMA_CUSTOMERINVOICING to the employee ABC using the following steps;

  1. Go to the Application and User Management work center.
  2. Select the Business Users view.
  3. Select the user ABC.
  4. Click on the Edit button and select the  Access Rights option.
  5. Navigate to Work Center and View Assignment tab.
  6. Assign the work center view MMA_CUSTOMERINVOICING to this user.
  7. Navigate to Access Restrictions tab.
  8. Ensure that both Read Access and Write Access for the work center view MMA_CUSTOMERINVOICING are Unrestricted.
  9. Save your changes.

The employee ABC can now be selected as Direct Approver in the approval process for Customer Invoices.

See Also

KBA 2258753 - Employee Does not Appear in the Direct Approvers List of the Sales Quote or Sales Order Approval Process

KBA 2413474 - Employee Not Visible in Direct Approver List


Employee missing; Approval Process; Invoice; Approval; Approver; Direct Approver , KBA , AP-CI-CI , Customer Invoice , Problem


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