Symptom
After updating product in stage catalog version and running catalog synchronization, new record for Product gets created for online version.
New Variant Product is created in Online Catalog Version and old Variant Product gets deleted during synchronization process.
Accessing Existing carts with old online products throws error
Accessing Order history with old online products throws error
There will be entries in logs saying:
ERROR [ajp-nio-0.0.0.0-8010-exec-9] [10.18.134.14] -[UiEngineImpl] INFO | jvm 1 | main | java.lang.NullPointerException: Cannot invoke "de.hybris.platform.core.model.product.ProductModel.getName()" because the return value of "de.hybris.platform.core.model.order.AbstractOrderEntryModel.getProduct()" is null
Or
Caused by: de.hybris.platform.jalo.JaloObjectNoLongerValidException: item <pk> no longer valid (was removed): object no longer valid
[m de.hybris.platform.jalo.JaloObjectNoLongerValidException: item <pk> no longer valid (was removed): object no longer valid
[m de.hybris.platform.jalo.JaloObjectNoLongerValidException: item <pk> no longer valid (was removed): object no longer valid
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Product
Keywords
sync
synchronization
data inconsistency
ItemSyncTimestamp
table
targetitem
sourceitem
Product catalog synchronization
, KBA , CEC-SCC-PLA-PL , Platform , Problem
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