SAP Knowledge Base Article - Public

3140268 - Compliance Tasks Does Not Trigger - Onboarding

Symptom

  • Compliance forms not getting triggered for the candidates.
  • There are no compliance tasks triggered for the candidates but compliance block is triggered and finished in BPE Monitor Processes.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Initiate onboarding for a candidate.
  3. Complete the New Hire Data Review (NHDR) and Personal Data Collection steps.
  4. See that there is no compliance forms are triggered.

Cause

Configuration issue:

  • In Manage Data >> FieldMetaOverrideConfiguration, GLOBAL_FILTER_CONFIG does not have a configuration or has an incorrect/not updated configuration for WorkState.

Resolution

The GLOBAL_FILTER_CONFIG must have both the Country and WorkState configuration:

As confirmed and instructed by the Engineering Team, please use the below configuration for (cut and paste it from notepad):

  1. WorkState :

    {
      "entityPath": "jobInfoNav/locationNav/addressNavDEFLT/stateNav",
      "field": "externalCode"
    }

  2. Country :

    {
      "entityPath": "jobInfoNav/locationNav/addressNavDEFLT",
      "field": "country"
    }

See image below on how it should look like:

See Also

2993877 - Compliance tile not appearing - Onboarding

Keywords

Compliance Forms, Compliance Tasks, Compliance, GLOBAL_FILTER_CONFIG, FieldMetaOverrideConfiguration, Onboarding, Onboarding 2.0, ONB 2.0, OBX , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2111