You are working with Tickets and notices that the Description field, although a rich text editor, does not work the same as the Email feeder.
SAP Cloud for Customer
Unlike the Email Interactions feeder, that uses either Kendo or TinyMCE as the feeder, the Description fields use a different Editor that works differently and does not have the same features. For example: on the Email feeder, when you paste content from another place, the characteristics are kept (font and size). On description, it does not happen, pasted content will always be converted to the default font and size.
This is the expected behavior. Description fields are not the same as email and will not have the same features.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
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