SAP Knowledge Base Article - Public

3140439 - Job failed when using TGM FTP Data Import Job for Goal Import


When using the TGM FTP Data Import Job for the Update/Delete goal ,the Job failed. When checked via Provisioning, in Monitor Job, Job failed because of error KB-1.


SAP SuccessFactors Goal Management 


FTP Data Import job tool is a legacy tool in Provisioning to import the goals and it has a performance issue when using large number of records for processing .

We recommend using the official import tool - Beta Goal Import (Admin Centre--->Beta Goal Import) which has a limit of 30k records and potentially has better performance. Please do not mix FTP Data Import with Beta Goal Import.

  • Our System is not designed FTP Data Import job to work with any autoscript/API & integrating it with the Provisioning tool FTP Data Import causes system overload and performance issue.
  • Due to the large amount of parallel jobs running for FTP Data Import job to process large amount of goals, the jobs might have failed.


  • We recommend using the official Goal import tool - Beta Goal Import
  • Incase customers want to use any autoscript/3rd party integrations where they want to autorun the job, we recommend them to split large amount of goal data into smaller files to avoid overload our job-server/job failing.
  • Customers can also seek options to integrate their 3rd party system with our public APIs directly. This way, they call the API directly through the 3rd party system and do not need to go through FTP Data Import.


Job Failing,TGM FTP Data Import Job,Beta Goal Import , KBA , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , How To


SAP SuccessFactors Performance & Goals all versions