3140883 - Second Factor Authentication (2FA) for SuccessFactors Provisioning access

• Why is a 2FA screen shown during SuccessFactors Provisioning login?
• Where to get support for this?

SAP SuccessFactors HXM Suite

For improved Security, SuccessFactors has now enabled Two-Factor Authentication (2FA) at Provisioning login, for S-Users.

S-Users will now have to go through the additional 2FA process during login to Provisioning for any SuccessFactors Data Center. This is universally enabled, and there is no Opt-out facility available for it.

The following help page has complete details on how this 2FA can be set up-> https://support.sap.com/en/my-support/mfa.html

For any issues encountered with this 2FA process, please send an email to this address-> sso@sap.com 

Note: Provisioning 2FA issues are not handled by SuccessFactors Product support, so please do not raise a support ticket for it. Such issues need to be reported to the above mailbox only.

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