3141240 - How to change the status of the user from active external suite (e) to Inactive external suite (d) - Onboarding User Purge

Unable to purge the candidate using "Purge Inactive User".

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SAP SuccessFactors Onboarding

Status of the candidate is not changed to "d" (inactive external suite) but remains "e" (active external suite).

Steps to check: Go to Admin Center -> Data Inspector -> Table_USERS_SYSINFO -> "Valid" field

Note : 

1. One should be cautious here. Please perform these steps only if User Status is "e" 
2. If the candidates' profile is already created in EC (After MPH is completed), running this job will not be successful
3. Additionally, kindly ensure that the filter is added as described in step 9 below. If you have not added any filter, all the Onboarding candidates will be made inactive. KINDLY ADD THE FILTER.
4. If the job is unsuccessful, please create a support ticket so that we can check further to see if a script should be raised.
   @Support Team, please refer to the internal memo.

Update the external candidate status from "e" (active external suite) to "d" (inactive external suite) 

The status of the candidate can be changed from the Integration Center:

1. Go to Admin Center - > Integration Center -> My Integrations
2. Click on "Create" -> More Integration Types
3. Select as below -> click on "Create"
   • Trigger Type: Scheduled
   • Source Type: SuccessFactors
   • Destination Type: SuccessFactors
   • Format: OData v2
     
      
     
     
4. Select Entity "ExternalUser" -> click on "Select"
   
   
   
   
5. Click on "Configure Fields" option
   
   
   
   
6. Select "Upsert Single" under Operation 
   
     
   
   
7. Select "userId" field -> click on "Set as Associated Field" button (the highlighted icon)
   
   
   
   
8. Go to "Entity Tree View" -> select "userId" -> click on "Change Association to Selected Field"
   
   
   
   
9. Find "Filter" field -> enter user id of the candidate whose status needs to be changed
   
   
   
   
10. Similarly, select "loginMethod" field -> click on "Set as Associated Field" button -> go to "Entity Tree View" -> select "loginMethod" -> click on "Change Association to Selected Field"
    (※ No need to add Filter.)
    
    
    
    
    
11. Similarly, select "Username" field -> click on "Set as Associated Field" button -> go to "Entity Tree View" -> select "Username" -> click on "Change Association to Selected Field"
    (※ No need to add Filter)
    
    
     
    
    
12. Select "status" field -> find "Default Value" field -> enter value "d"
    (※ No need to click "Change Association to selected field” button, just enter "d" in Default Value field.)
    
     
    
    
13. Similarly, select "productName" field -> find "Default Value" field -> enter value "ONB"
    
    
    
    
14. Click on "Next" till reach "Review and Run" page
    
    
    
    
15. Click on "Run Now" button -> wait till the Job is run successfully -> click refresh button behind "Last Run Time" to check.
    Once it's completed, the status changes to "d".
    (※ You can double check in Data Inspector -> Table_USERS_SYSINFO -> Valid field.)
    
    
    
    
16. You can do "Purge Inactive User" for the candidate now (please refer to KBA3052056).
    Also View: 3375924 - How To check User Status Via Data inspector

• 3052056 - How to delete or permanent purge an inactive onboardee user - Onboarding 
• 2545988 - How to Purge/Delete users in SuccessFactors 
• 3375924 - How To check User Status Via Data inspector
• 3319018 - How To Enable Feature Data Inspector

Change user statue from e to d, Unable to purge, Purge, Onboarding, change, update , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem