SAP Knowledge Base Article - Preview

3141285 - Attachments saved on OpenText archive server are not opening in SAP Document Viewer


  • When displaying documents stored to OpenText archive server using Archivelink, these documents are not opening inside SAP Document Viewer.
  • Documents not stored to Opentext do not have this issue, they are opened as expected in SAP Document viewer.
  • A "File Download" pop-up is received when attempting to displaying the document with options to open or save the document, please see example of the pop-up when attempting to display a PDF:

  • Changing the Protocol (2858176) or changing the configuration of Archivelink display settings in OAG1 have no effect on how the document is displayed.



SAP Basis release independent


SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions


pop-up, download, PDF, Archive Link, OpenText, downloading, Do you want to open or save this file, windows pop-up, Document Viewer , KBA , BC-SRV-ARL , ArchiveLink , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem

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