SAP Knowledge Base Article - Preview

3141285 - Attachments saved on OpenText archive server are not opening in SAP Document Viewer

Symptom

  • When displaying documents stored to OpenText archive server using Archivelink, these documents are not opening inside SAP Document Viewer.
  • Documents not stored to Opentext do not have this issue, they are opened as expected in SAP Document viewer.
  • A "File Download" pop-up is received when attempting to displaying the document with options to open or save the document, please see example of the pop-up when attempting to display a PDF:



  • Changing the Protocol (2858176) or changing the configuration of Archivelink display settings in OAG1 have no effect on how the document is displayed.


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Environment

  • SAP Basis release independent

Product

SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

pop-up, download, PDF, Archive Link, OpenText, downloading, Do you want to open or save this file, windows pop-up, Document Viewer , KBA , BC-SRV-ARL , ArchiveLink , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem

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