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3141626 - CRM_SOCM_SERVICE_REPORT Finds Wrong Next Status


When using CRM_SOCM_SERVICE_REPORT to change the document status in Charm to the next status it skips a status, even though the STONR number in table TJ30 of the expected next status is lower than the actual status found.



Solution Manager 7.2


CRM_SOCM_SERVICE_REPORT, CRM_SOCM_SERVICE, status, update, change, wrong status, mapping, charm , KBA , SV-SMG-CM , Change Request Management , Problem

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