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SAP Knowledge Base Article - PreviewSymptom
When using CRM_SOCM_SERVICE_REPORT to change the document status in Charm to the next status it skips a status, even though the STONR number in table TJ30 of the expected next status is lower than the actual status found.
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Environment
Solution Manager 7.2
Product
SAP Solution Manager all versions
Keywords
CRM_SOCM_SERVICE_REPORT, CRM_SOCM_SERVICE, status, update, change, wrong status, mapping, charm , KBA , SV-SMG-CM , Change Request Management , Problem
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