SAP Knowledge Base Article - Preview

3141692 - How to provide API Audit Logs to Cloud Support - SuccessFactors

Symptom

You have reported an API behaviour-related issue and you have been requested to provide API logs by SuccessFactors Cloud Support.

This document will outline the optimal way in which to provide these API logs and consequently speed up the handling of your case.

The KBA is applicable to any API call made to SuccessFactors, regardless of the system the API request is originating from.

This format provides us with a complete picture of the API-specific issue you are facing and allows us to assess the issue from both the front-end and the back-end.

Generally, this format is required when engaging with API engineering or any SF Module API team(s).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • SAP SuccessFactors HCM Suite
    • Compound Employee API
    • OData API
    • SFAPI
      

Product

SAP SuccessFactors HCM Suite all versions

Keywords

KBA , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT-CPI , Standard SF to 3rd Party CPI (HCI) Content , LOD-SF-INT-MDF , Metadata Framework API (MDF) , LOD-SF-INT-EC , Employee Central SFAPI & OData Entities , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT-CE , Compound Employee API , LOD-SF-INT , Integrations , How To

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