3141778 - The "Function" field is not available as a condition when creating a workflow rule for object "Contact"

• You are trying to create a workflow rule for Contact (or custom) where the field you are trying to reference is the "Function" (BusinessPartnerFunctionTypeCode) field under the Contact view
• However, in step 2 (Defining Conditions), there is no option to select the "Function" field as a parameter condition

SAP Cloud for Customer

1. Go to Administration Workcentre.
2. Go to Workflow workcentre view.
3. Enter basic data and select business object "Contact" or whatever custom view you want to use, and set the timing per requirements.
4. In step 2, add a new condition group (at this point, the expectation is to see the "Function" in the dropdown list as a condition), but such option is not available for selection.

Field is not available by default

• Conditions are the criteria which trigger workflow rules. These conditions may be standard fields, extension fields, field value change, and so on.
• By default, not all fields are available as conditions for workflow rules.
• Currently, the "Function" the field is not available to be used as condition in the Workflow Rule.
• If customers would like to have such option as condition in the Workflow Rule, it would be a change request on the current system standard behavior.
• Customers can post an enhancement request via the SAP Customer Influence Program. Check KBA 2531650, for more details.
• The idea posted will trigger engagement with other peers from our Product Management team to evaluate its feasibility.
• Customer can can also create conditions using custom (adapted) fields.
• Set up any custom fields first, before you create your workflow rules.
• See "SAP Cloud for Customer Extension Guide", for more details.

2838843 - Rule Type Action Is Not Available when Setting a Workflow Rule for Custom BO

Work flow, workflow, condition, condiciones, Contact Person, Defined conditions, C4C, Services, Sales, Contact, Administration , KBA , workflow , LOD-CRM-WKF , Workflow , LOD-CRM-CON , Contact , Problem