SAP Knowledge Base Article - Public

3141794 - Resume or cover letter is not saved in application - Recruiting Management

Symptom

When a candidate applied in a requisition, the resume or cover letter is removed in their application.

Attachment like resume or cover letter gets wiped out in the application.

Attachment field in the candidate profile is not passed in the application.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Login to career site

2. Update candidate profile and add attachment like cover letter or resume

3. Save the application

4. Check back the document section and the attachment is gone.

Cause

The field ID resume or coverLetter is not configured in the application.

Resolution

In mobile apply enabled instance, the application page is showing the both the candidate profile and application field. It is visible upon loading but the moment you send the application or saved the application as draft, the system validates the application fields. The attachment field gets wiped out in the application page if the field is not configured in the application template.

Keywords

resume, cover letter is missing, deleted, lost , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions