3141794 - Resume or cover letter is not saved in application - Recruiting Management

• When a candidate applied in a requisition, the resume or cover letter is removed in their application.
• If a recruiter tries to upload an attachment like resume or cover letter on the application, it gets wiped out.
• If a recruiter tries to create or update an application via API, the resume or cover letter is not getting passed.
• Attachment field in the candidate profile is not passed in the application.

SAP SuccessFactors Recruiting Management

1. Login to career site
2. Update candidate profile and add attachment like cover letter or resume
3. Save the application
4. Check back the document section and the attachment is gone.

The field ID resume or coverLetter is not configured in the application.

In mobile apply enabled instance, the application page is showing the both the candidate profile and application field. It is visible upon loading but the moment you send the application or saved the application as draft, the system validates the application fields. The attachment field gets wiped out in the application page if the field is not configured in the application template.

Configure the resume and/or cover letter field on the application template

resume, cover letter is missing, deleted, lost, api , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem