3141847 - Incurred Costs on Customer Sales Project Realized on the Wrong Service

You have created a customer project with sales integration and service AAA as sales order item. You have also manually added service BBB to the project and this service is not related to any sales order. When employees record time against the project task and the service BBB, the Project Cost and Revenue by Project Structure report shows the corresponding costs incurred to service AAA instead.

SAP Business ByDesign

1. Go to Business Analytics work center.
2. Go to Design Reports view.
3. Open report Project Cost and Revenue by Project Structure.
4. Run the report with proper selection parameters.
5. Bring the Product characteristic to the rows.
6. Refer to the project task to which employee has recorded time.

You see that the resulting internal service confirmation amount is shown for the selected project task and service AAA. However, the original employee time calendar is done against service BBB.

The service AAA is being derived from the sales order being assigned to the employee time calendar posting. You can refer to journal entry of the related employee calendar and check that there is a sales order assigned to the posting, from which the system determines service AAA.

Alternatively, it can happen that the employee time calendar is posted without determined a sales order in the journal entry. If the employee time calendar journal entry has no sales order assigned, then the costs are incurred in the selected product (service BBB) in the source expense. However, once a sales order is assigned to that expense, the system incurs the expense to the product of the respective sales order item via Customer Project Expense List posting, since during the expense realization the specifications of the Sales Order Items, such as the associated Project Task, Product or the Profit Center take priority over the assignment settings of the original, incurred expense.

Therefore, when the expense does not have a sales order assigned yet, it gets incurred in the source service. However, when a sale order gets assigned (either via automatic rules or via customer project expense list posting) the product is derived from the sales order.

Note that the sales order assignment to an expense is a required step in such scenario. For more details, please refer to below help documents:

• Edit Assignment Rules for Linking Project Tasks to Sales Order Items
• Customer Projects

You can also refer to below KBA, which describes a similar scenario where the costs are incurred in a different project task.

2611112 - Incurred Costs on Customer Sales Project Realized on the Wrong Project Task

Project Management. Not Invoiced Time and Expenses. Cost and Revenue. Internal Service Confirmation. Planned Cost. Incurred Cost. Services. , KBA , SRD-FIN-COR , Cost & Revenue , How To