SAP Knowledge Base Article - Public

3141879 - Company not appearing or wrong company appearing in scanned invoice

Symptom

In scanned invoice review screen ,Company appears under scanned values field but not under review values field.

or

Wrong company appearing in both scanned values and review values in review screen

Environment

SAP Business ByDesign

Reproducing the Issue

  • Go to Supplier invoicing work center
  • Go to Invoice scanning view
  • Select the desired Invoice
  • Click on Review button

Cause

The address of company in PDF is different from company address in ByDesign in organizational management.

 System in general checks both company name and address of both PDF and system to be matching.

Resolution

Please change the address of the company in Bydesign to match what is on the PDF.

Wait for the master data to resync, it syncs every night.

Then upload the invoice  again.

Keywords

company is empty; company not recognized; company is not appearing, No company, company not determined , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP Business ByDesign all versions