SAP Knowledge Base Article - Public

3142201 - User is getting an error in Manage Pending Hires - Onboarding 1.0


The user is getting an error in Manage Pending Hires:

"Error please capture the National ID Card Type"


SAP SuccessFactors Onboarding 1.0


New Hire incorrectly captured his/her Country with a different location.


For this scenario, the following keys need to be updated accordingly to the right country of the candidate:

  • Country
  • CountryText
  • MailCountry 
  • MailCountry_Text

These key values need to be updated in Super Admin, so access is needed to perform this action.


Key, Country, CountryText, MailCountry, MailCountry_Text, Update, Wrong, MPH, MPR, Manage, Pending, Hire, Recruit, Error, Capture, National, ID, Card, Type, Onboarding, Onb, Obd , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions