SAP Knowledge Base Article - Preview

3142247 - Opening of Products from a Service Document in Web UI does not work


  • Opening a Product via the Product ID link within a Service document such as a Subscription Order does not work.
  • It opens a blank pop up
  • it also triggers an error message: " Customizing is not maintained for navigation to Fiori "



  • CRM Web UI
  • Fiori


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022


KBA , CA-WUI-UI , User Interface , CRM-S4-MD-PRO , S4CRM: Products , CRM-S4-SRV-SVO , S4CRM: Service Order , Problem

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